Terms of Service
Effective 26 August 2026. Last updated 26 August 2026.
This is the agreement between you and us for using Routeline. It is written in plain English on purpose. Connecting your Jobber account means you accept it.
1. Who this is between
"The Service" is Routeline, at getrouteline.com. It is operated by an independent software developer based in Singapore ("we", "us"). "You" is the business whose Jobber account is connected, and anyone who uses the Service on that account's behalf. Reach us at support@getrouteline.com.
We are not Jobber. The Service is an independent tool that connects to Jobber through their public API. It is not built by, affiliated with, or endorsed by Jobber Software Inc. Your agreement with Jobber is separate and unaffected by this one.
2. What the Service does
The Service reads the jobs and visits in your Jobber account, lets you describe a change to many of them at once, shows you every change it would make, and — only after you confirm — writes those changes to Jobber. It also keeps a snapshot of what the schedule looked like immediately before, so a batch can be undone.
3. What you are responsible for
- Having the right to make the change. You must be authorised to modify the Jobber account you connect, and to reschedule the appointments in it.
- Reading the preview. Nothing is written until you confirm a list you have been shown. The confirmation step is the point at which the change becomes yours.
- Telling your customers. Moving an appointment affects a real person expecting a crew. The Service changes schedules; it does not notify anyone.
- Your account credentials and who you let use them.
4. What we are responsible for
Showing you accurately what will happen before it happens, writing exactly what you confirmed and nothing else, reporting honestly when a write fails, and keeping your data as described in the Privacy Policy.
5. Undo, and its limits
Undo restores the visit schedule to the snapshot taken immediately before a batch ran. It is best-effort and it has real limits you should know before you rely on it:
- It cannot restore visits that Jobber deleted and re-created — changing a job's repeat cycle does this. Undo restores the cycle and the dates; the visits carry new identifiers.
- It cannot reverse anything that happened in Jobber after the batch ran, including changes you or your crew made by hand.
- It cannot run after you disconnect, because disconnecting deletes the snapshot it restores from.
- It depends on Jobber accepting the writes. If Jobber refuses some of them, we tell you which, and the rest stay as they were.
6. Plans and payment
The free plan is free, has no time limit, and needs no card. Previews are free and unlimited on every plan. Paid plans are billed in advance for the period you choose and cover one Jobber account each. Prices are shown on the site and are in US dollars unless stated otherwise; any taxes are handled by our payment processor and shown before you pay.
Cancel at any time and you keep access until the end of the period you have paid for. We do not pro-rate partial periods. If you believe you have been charged in error, write to us and we will look at it properly — we would rather refund an unhappy customer than argue with one.
If we change prices, existing subscribers keep their price for the period already paid, and we give at least 30 days' notice by email before a renewal at a new price.
7. Acceptable use
You agree not to:
- Connect a Jobber account you are not authorised to modify.
- Use the Service to work around Jobber's own rate limits or terms.
- Attempt to access another customer's account or data.
- Resell or white-label the Service without our written agreement.
- Automate the Service to place load on it beyond ordinary use by one business.
8. Availability
We do not promise the Service will be available at all times. It depends on Jobber's API and on Cloudflare, and either can be unavailable without warning. We do not currently offer a service-level agreement. If the Service is down when you need it, your Jobber account is untouched and everything can still be done by hand in Jobber.
9. Warranties and liability
The Service is provided "as is". To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Our total liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the twelve months before the claim, or (b) US$100. We are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, or lost business, even if we were told they were possible.
Nothing here limits liability that cannot lawfully be limited — including for fraud, or for death or personal injury caused by negligence.
We say this plainly because it matters: this tool changes appointments in bulk. Read the preview. The confirmation step exists so that the decision is yours, and after you confirm, the consequences of the change are yours too.
10. Your data
What we collect, store and delete is set out in the Privacy Policy, which forms part of these Terms. You keep ownership of your data and your customers' data. We claim no rights over it beyond running the Service for you.
11. Ending it
You can end this agreement whenever you like by disconnecting, which also deletes your data. We may suspend or end an account that breaches section 7, or that we are legally required to stop serving. If we end your account for any other reason, we will refund the unused part of anything you have paid.
Sections 9, 10 and 12 survive the end of this agreement.
12. Law and disputes
These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction. If you are a consumer in a country whose law gives you the right to bring proceedings locally, this clause does not take that right away.
13. Changes to these Terms
We may update these Terms. If a change materially affects your rights, we will email connected accounts at least 30 days before it takes effect. Continuing to use the Service after that means you accept the change; if you do not, disconnect.
"Jobber" is a trademark of Jobber Software Inc., used here only to describe what the Service connects to.